Thomas Sabo Reviews

Really surprised at the poor reviews on Trustpilot. I have a number of beautiful TS items, this review is following a beaded bracelet breaking & my losing some of the beads - it was 2-3 years old & I do play with it, so culpability on my part. Lost the beads in a taxi, contacted TS & they replaced & repaired FOC, no questions asked.Lovely product, great customer service.

DO NOT BUY! The worst customer service. Took over a month for refund and they refunded me the wrong amount ( less ). they said to have to shipping price on the label but they did not refund it. takes about 2-3 weeks to get a reply from customer service. the item came damaged, the bracelet had scratches on it.

Accept returns and do not process refunds or acknowledge returns. I ordered a ring for my son which was too small so I returned according to their instructions on the delivery note. I sent it back recorded delivery at my own expense and have a tracking number and proof of receipt with a signature. This was received by Thomas Sabo 2 weeks ago, I contacted customer service for a refund and they said it would be processed ASAP. Subsequent messages asking when I can expect this have been read and ignored. Now I cannot get in contact with anyone, I don't have my item nor do I have my refund. AVOID AVOID AVOID AVOID

Excellent experience. Ordered ring online which was delivered 7 days later as promised. Shame many people seem to have had a negative experience with this company, maybe I got lucky. Very happy with the ring btw.

No customer service. Do they actually have customer service employees? No uk phone number so that’s useless and they don’t respond to social media or emails. I returned a Christmas present ring back after the size was too small, paid £3.50 for ups to return to Thomas sabo (as they do not offer free returns). Ups delivered the return to Thomas sabo 3 weeks ago and I have not received any sort of email or confirmation of return. The stuff isn’t cheap either, so it’s a long time to wait for a chunk of money to get back to you. Hire some customer service employees rather than just say you’re busy?

Avoid their home site, worst customer service ever, they don't care whether you get item or not.You will get no satisfaction

If I could provide no stars I would. Thomas Sabo do not respond to emails, contact enquiries on website or phone calls, I called on Friday and no one in the whole company could help me.I ordered a necklace for my sister in laws 50th on 29/12/2020 that I needed for today 19/012020.Thomas Sabo emailed me advising it would arrive on 13/01/2021, it never arrived, I called UPS as Thomas Sabo not responding to any form of communications and was advised UPS would deliver on 19/01/2021 as it was delayed due to incorrect paperwork coming into the UK.I called Thomas Sabo on 18/01/2021 and was advised it had never left Germany, despite the communications previously, that they could not cope with the amount of queries and complaints and that was the reason they never responded, despite my credit card being debited for the goods at the time of purchase, I was offered that they could send the necklace again on 18/01/2021 and could possibly arrive today, UPS website states it is in Castle Donnington in Derby UK at 07:00 on 19/01/21 and Thomas Sabo advise it will arrive today.Just received an email from Thomas Sabo advising that item is delayed and UPS will deliver next working day, I am not sure which working day that will be as no one in in UPS seem to know when it will arrive.I am not sure which necklace I will receive, but if it does not appear by tomorrow then I will be asking Thomas Sabo for a refund.Avoid at all costs if you want your items to be received on time and expect to receive up to date communications from the seller.I will never purchase from Thomas Sabo online again, and I hope their CEO reads all of these reviews about their company.A birthday gift ruined.

You order a gift card at the begining of December and to date they refuse to reply to my emails,the worst company I have ever dealt with, they keep your money and don't supply anything. to call them is a premium number in Germany, which would cost more than the gift voucher, avoid them.

Ordered two bracelets for my daughters for Christmas, when they arrived the condition was terrible, I wouldn't pay £4 for them never mind £40!!! The "silver" parts of the bracelets were tarnished, i would be embarrassed to give these to anyone as a gift!! I contacted their so called customer services nine days ago and I'm still waiting for a reply!! I will not be buying from this company again and I recommend nobody else does either!!

Awful company, no customer service, you will never get a refundAVOID AVOID

Fast efficient service, kept me informed of delivery date.Studs looked so much better than in the pictures,high quality earings

Avoid avoid, you more than likely won't get your item, dpd are a bunch of crooks and impossible to contact and Thomas sabo will not refund you, if you want to buy, somewhere else is a good idea